Humans of Aged Care: Good News Stories from the Aged Care Sector

At a time when there’s a lot of news about the aged care sector I wanted to shine a light on the great work being done by so many in the front line at the moment.

Aged & Community Services Australia (ACSA) has developed the Humans of Aged Care initiative that tells the stories of the humans of aged care, in their words.

ACSA is the leading peak body supporting over 700 church, charitable and community-based not-for-profit organisations that provide accommodation and care services to older Australians.

“Every corner of Australian Aged Care holds untold stories of inspirational individuals. These are the stories of people who commit themselves to this industry and those in their care.  

From care workers and their colleagues, to unpaid carers and volunteers devoting themselves to the care of 1.3 million older Australians each and every day, to our older Australians receiving care and their families – here are their stories, told in their words”

Humans of Aged Care

Here’s a snapshot of the stories told on the Humans of Aged Care website. I encourage you to read these stories.

Lynne Waterford, Registered Nurse,

Koonambil Aged Care Ltd, NSW

     

“I didn’t think Aged Care would be for me, but I gave it a go and I’m still here 16 years later. It is not just a job to me. It is more than that. The residents and families that you have been working with become part of your life and family.”

Lisa Brook, Team Leader, IRT 5 Islands Resort,

Port Kembla, NSW



“If you want to make a change in someone’s life, this is the job. You are the last link in their journey and that must be your focus.”

Peni Tiati, Carer,
Crowley Care, NSW


“Seeing a smile on the residents’ faces at the end of the day, and creating special friendships with the residents and their families makes me really appreciate the work I do. Every day is different and knowing that you are helping someone leaves you feeling very humble and content.”

Irene Reeves, Volunteer,
Koonambil Aged Care Ltd, NSW


“It doesn’t matter how old you are, you can learn something new from our older generations each and every day. I love listening to them, hearing about their lives and their growing up. Some of them have some very interesting stories to tell, and it's just great to sit and listen to them.”  

Humans Of Aged Care is all about celebrating the amazing individuals and stories that make Australian Aged Care so special.

 

ACSA wants you tell them about someone you know – it might be someone delivering care as a care worker or anyone that works in an aged care facility (cook, cleaner, administrator, manager etc), an unpaid carer or volunteer, or resident/individual receiving care and their family members. Or perhaps a special relationship you’ve observed or been a part of. 


ACSA wants to share these stories so they can spread the word about the good that is done every day in aged care.

February is often called the month of love — a time to reflect on connection, kindness and care for
February 2, 2026
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Behind the Scenes with Health Staff Australia The festive season is a time filled with excitement, family gatherings, and warm celebrations— but for many of our clients, it can also be a challenging time. That’s where our incredible support workers step in. Their Christmas Day doesn’t always look like everyone else’s, yet it is filled with just as much meaning, connection, and joy. Here’s a warm behind-the-scenes look at what a typical Christmas shift can look like for one of our dedicated support workers. Starting the Day with Purpose While most people wake up to presents under the tree, our support workers start their day with something just as meaningful: a commitment to care. The morning begins early, with a quick check of their schedule and client notes to ensure they’re fully prepared for the day ahead. Whether visiting an elderly client living alone or assisting someone with higher needs, they arrive with a smile, knowing they are often the first friendly face their client sees on Christmas morning. Bringing Festive Cheer Into the Home Small acts of joy make a world of difference. Our support workers help clients open holiday cards, set the table for a simple Christmas lunch, or play their favourite festive music to create a warm atmosphere. For clients with limited mobility or special care needs, they gently assist with personal care, medication, and daily tasks—ensuring they feel comfortable, supported, and included in the celebrations. One of the most touching parts of the day is simply sharing conversation. Many clients love reminiscing about Christmas traditions, family memories, or holidays from years gone by. These moments of connection are what truly brighten the day. Supporting Families So They Can Celebrate Too Christmas can be overwhelming for families managing care responsibilities. Support workers give loved ones the chance to relax, host gatherings, attend church services, or simply enjoy time together—knowing their family member is in safe, capable hands. This relief is often the greatest gift we can give. Navigating the Unexpected with Compassion The festive season doesn’t pause the complexities of caring. Whether it’s a change in behaviour, a sudden emotional moment, or the need for extra reassurance, our team handles each situation with calmness and empathy. Their ability to adapt, respond, and uplift clients is a testament to their skill and heart. Ending the Shift with Fulfilment As the day winds down, support workers complete their notes, tidy up the home, and make sure their client is settled and content. They leave quietly, knowing they’ve made someone’s Christmas safer, brighter, and more connected. Many finish their shift and head to their own evening celebrations with loved ones—often tired, but deeply fulfilled. Why This Work Matters Behind every Christmas shift is a person who chooses kindness, service, and humanity. Our support workers bring light into homes that might otherwise feel lonely or overwhelming during the holidays. Their presence ensures every client—no matter their needs—can experience dignity, comfort, and the warmth of the season. This festive period, we celebrate them. Their dedication. Their compassion. Their unwavering commitment to care.  From all of us at Health Staff Australia , thank you to our incredible team for everything you do—not just at Christmas, but all year round.