Privacy Policy

OUR PRIVACY POLICY

Health Staff Global Pty Ltd, trading as Health Staff Australia (ABN 30 668 238 668), respects your privacy. We handle personal information under the Privacy Act 1988, the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW).

What we collect. To provide NDIS supports and employ our workers, we collect information such as names and contact details, NDIS and plan details, and information about health, disability and support needs. For workers and job applicants, we collect work history, qualifications, screening checks and pay details. We collect only what we need, usually directly from you.

How we use and share it. We use your information to plan and deliver your supports, keep you safe, claim for your supports and meet our legal duties.

We share it only with your consent, for example with your support coordinator, plan manager or health professionals, or where the law requires or allows it.

Our team in South Africa. Some of our operations staff, who handle rostering, customer service, recruitment and finance, work from South Africa for a related company, Infinity Staff Global (Pty) Ltd. They work only inside our secure systems, see only what their role needs, and are bound by confidentiality. We remain responsible for your information under Australian law. We explain this when your supports start and ask for your consent.

Keeping it safe. Your information is kept in secure systems, and only people who need it for their role can see it. You can ask to see or correct the information we hold about you.

Questions and complaints. Contact our Privacy Officer on 1300 132 595 or at privacy@healthstaff.au

If you're not happy with our response, you can contact the Office of the Australian Information Commissioner on 1300 363 992 (www.oaic.gov.au) or, about health information, the NSW Information and Privacy Commission on 1800 472 679 (www.ipc.nsw.gov.au).